Privacy Policy

1. Introduction

This Privacy Policy describes how DevOnce Technologies(SMC-Pvt)Ltd. collects, uses, and shares your personal information through our website, software development services, and our proprietary financial management system, DevOnce Technologies’ (including its web portal and mobile applications).

Note: Access to the DevOnce application is restricted to authorized company clients, and accounts are provisioned directly by us, not created via self-registration.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information based on your interaction with us:

A. Information Collected via DevOnce Technologies App (Financial Management System)

The DevOnce Technologies Financial Management System is a private, closed-circle platform for our business partners to manage and view their funds, transactions, and initiate withdrawals. We collect the following data:

Full Name, Email Address, Mobile Phone Number, CNIC (National Identification), Additional Information on Next of Kin (name, relationship, contact details), collected for account recovery purposes and to transfer ownership of the account of authorized client under special circumstances such as in the case of mortality of the account owner.

Financial and Transaction Data: Bank Account Number

B. Information Collected via Our Website and Software Services

If you use our main website or engage us for software development services (e.g., front end, backend, API integration, mobile app development), we may collect:

• Contact Information: Name, email, phone number, and company name when you submit an inquiry form or contact us.
• Technical Data: Information about how you access the website, such as IP address, browser type, and operating system (collected via standard website analytics).

3. How We Use Your Information

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., secure data hosting). These providers are legally bound to protect your information and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if required to do so by law such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.

5. Data Security

We implement robust, in-house technical and organizational measures to protect the personal data collected via DevOnce application and our services. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Rights and Choices (DevOnce Users)

As a valued partner using DevOnce applications, you have the following rights regarding your personal data. Since your account is provisioned by us and tied to a partnership, certain management requests must be handled directly by our company:

• Access: You can request access to the personal data we hold about you.
• Correction/Update: You have the right to update or correct your personal information. To update any data (including name, CNIC, Next of Kin, or bank details), you must contact us directly via the methods listed in Section 8.
• Erasure (Account Deletion): You may request the deletion of your DevOnce account and associated personal data. This request must be made in writing to our contact provided in Section 8 and find further details in Section 10. Please note that we are required to retain certain transaction and identifying information for a defined period due to legal and regulatory obligations related to funds management.
• Management: You have the direct right to manage your fund withdrawals and view your transaction history as you wish within the DevOnce platform.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to remove that information from our servers.

8. Contact Us

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the new policy. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Data Deletion Process

If you wish to request the permanent deletion of your DevOnce App account and associated data, please follow the procedure outlined below:

• Step 1 - Initiation: To initiate a request for account deletion, the authorized account holder must send an email to info@devonce.net (as listed in Section 8). The email should clearly state the nature of the request (e.g., "Request for Account Deletion")
• Step 2 - Acknowledgement and Verification: Our support team will acknowledge your request within 24 to 48 hours. For security and to protect your funds, we may perform a verification process to ensure the request is made by the authorized partner.
• Step 3 - Confirmation: Once verification is complete, we will provide you with a final confirmation notice. Upon your "go-ahead" or final approval, we will proceed to de-provision your account and delete the personal data linked to it from our active databases.
• Step 4 - Final Completion: After the deletion is finalized, you will receive a concluding response from us confirming that your request has been fulfilled.